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Associate Director

Position Reports To: 
Director of Property Management
Full-Time (Benefits Available)
Core responsibilities will include: • Train, mentor and assist the Regional Managers for each of his/her assigned territories so that they are successfully following the administration of policies and procedures. • Coach and guide Arbor Management employees on the policies and procedures such as Fair Housing practices, applicable State Agency policies, HUD Section 8, Rural Development and Tax Credit guidelines. • Review, investigate and respond to resident complaints. • Organize quarterly management trainings (QMM) for the Regional Manager and Property Management staff of the apartment communities. Pre-approve company-sponsored training & education seminars requested by direct reports. • Collaborate with the Director on the operations of the properties including rent collections, occupancy issues, policy guidelines, marketing programs, property budgets, property needs, etc., responding to RMs accordingly. • Review the effectiveness of marketing & resident retention programs for the properties & institute needed changes. • Promote a positive environment for residents and staff. Oversee newsletters program and provide property staff with company information through newsletter articles. • Review and approve cash advances through an Activity Fund Request in order to provide programs and activities that will be beneficial to residents and enhance the community image. • Review and approve Arbor Management invoices using Yardi. • Prepare and distribute the annual Budget Guide with updates from numerous areas including Auditing Fees, Yardi Fees, current Payroll Taxes, Property Insurance premiums, Health Insurance rates, etc. Work with Regionals to address concerns. Review and approve each property budget. • Create & finalize annual property rent increases in addition to modify internal property market studies. • Review quarterly budget variance reports and schedule meetings with the Regional Manager. • Work directly with accounting by ensuring all policies and procedures are performed and consistent amongst all sites. Coordinate with the CFO of accounting and coordinate any new accounting software changes and incorporate those changes on the site level and at quarterly management meetings. • Visit apartment communities to determine needs or concerns, including common areas, a sampling of vacant units, maintenance and office areas, boiler rooms, curb appeal, risk areas. Discuss capital needs and costs with the Facilities Director and the Director of Property Management. SUPERVISES: Regional Managers, Supportive Services Coordinators, Residential Asset Manager.
EXPERIENCE/ EDUCATION / TRAINING Candidate must possess College or High School Diploma. At least 8 - 10 years property management experience. Affordable housing background is preferred. Travel is required. Must be able to work independent.
To Apply: 
To Apply, send resumes to We are Proud to be an Equal Opportunity Employer that Values Diversity & Inclusion. NON-SMOKING WORK ENVIRONMENT